Social Media Content Moderator Full Time

Who We Are

Angel is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio’s key projects– The Sound of Freedom and Dry Bar Comedy –have earned billions of views around the world.  We’re looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:

Our North Star Company Strategy Team Principles Join us and be part of stories that amplify light.

Executive Summary: A Social Media Content Moderator plays a vital role in nurturing safe, respectful online communities. This position involves reviewing user-generated content, enforcing community guidelines, and handling user concerns with fairness and empathy. The ideal candidate combines strong judgement with compassion and resilience, helping to keep digital spaces positive and engaging.

Job Description Summary / Objective: Angel Studios Social Media Content Moderators role is to monitor online presence, and interact with social media comments and feedback.

Expectations at Angel Studios:

• Amplify light in every action
• As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
• You are ultimately responsible for achieving the outcomes while also using resources wisely – whether that be money, people, or time
• Know your customer – it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
• Give consistent and timely candid feedback with compassion – your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback

Essential Functions:

• Moderate comments across multiple brands; replying in the brand voice with salient information that will encourage engagement
• Quickly incorporate feedback and iterate to meet Angel Standards for each Brand
• Review user content to identify concerns.
• Identify areas where the marketing team can improve messaging and content
• Moderating and applying a predetermined set of guidelines.
• Determine if comments and feedback are appropriate.
• Successful prevention of offensive content.
• Must attend and contribute to regularly scheduled staff meetings
• Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Competencies:

• Must collaborate well with others and keep a positive attitude
• Needs to have a solid understanding of social media platforms.
• An exceptional listener with excellent written and verbal communication skills
• Proficiency with Microsoft Office and Google Workspace
• Detail-oriented perspective and able to pick up on overlooked details
• Organization and time management.
• Able to maintain confidentiality of information
• Must be able to manage multiple assignments, set priorities, and adapt to changing conditions
• Resourceful and able to problem-solve and manage tasks with ambiguity.
• Can take feedback to tasks and assignments positively and create better solutions
• Ability to quickly learn new skills and learn how to use new programs
• Must participate in setting and achieving regularly scheduled and outlined objectives.
• Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent

Skills and Tools

This role combines soft skills with technical know-how. You should communicate clearly and thoughtfully, with cultural sensitivity and empathy. Solid digital skills are essential: familiarity with major social media platforms and basic tools (like moderation dashboards, spreadsheets or ticketing systems) will help you work efficiently. Adaptability and organisation are crucial for juggling

Working Conditions and Wellbeing

Social media moderation often operates around the clock, so shift work (including evenings and weekends) is common; many roles allow remote or hybrid working. Moderators usually collaborate via online platforms, with regular check-ins and a supportive team environment. We prioritise wellbeing: you will take regular breaks and have access to mental health resources or employee assistance programmes. This supportive approach helps you manage stress and stay emotionally resilient while doing important, meaningful work.

Career Development

Entry-level moderators can progress to senior positions, leading teams or shaping content policies. With experience, you might become a Trust & Safety specialist, Community Manager, or Policy Analyst, applying your insights to broader challenges. The skills you develop—such as critical thinking, communication, and cross-cultural understanding—open doors to diverse roles in tech and media.

Community Impact

By keeping conversations respectful and removing harmful content, you protect users and foster a positive online experience. Every piece of content you review contributes to community safety and trust. Your dedication helps maintain the platform’s reputation and ensures people feel heard and protected when they participate.

Benefits for Employers

• Promotes a trustworthy, safe brand presence online.
• Reduces legal and reputational risks from harmful content.
• Enhances user loyalty by maintaining a positive community culture.

• Benefits for Candidates

  • Gain valuable experience in digital media and community management.
  • Flexible, often remote/hybrid work arrangements with shift scheduling.
  • Meaningful work—you’ll have a direct hand in protecting online communities.
  • Clear career progression and skill-building in a growing field.

Preferred Education and Experience:

• High School Diploma or equivalent
• 6 months experience running social media on behalf of a company

Work environment – When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands – Must be able to either stand or sit at a desk for long periods of time.

Position type and expected hours of work – Regular full-time, 40 hours per week.

Travel required – Significant out-of-state travel not anticipated.

Perks at Angel:

• Competitive compensation
• 100% company-paid medical, dental, and vision premiums for employees and dependents
• Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance
• Generous Paid Time Off
• Health Spending Account (HSA)
• 401(k) investment opportunity with employer match
• Paid parental leave
• Identity Theft Insurance
• Pet Insurance

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Angel is an Equal Opportunity Employer:

At Angel, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.