A Patient Support Agent is responsible for assisting patients with their healthcare-related needs. This can include answering questions, scheduling appointments, guiding them through processes, and ensuring they feel heard and supported.
In a part-time capacity, you may work a few hours a day or certain days of the week, depending on the organization’s needs. Many of these roles are remote or hybrid, making them even more accessible and convenient.
You will respond to patient questions through phone calls, emails, or chat platforms. These inquiries may relate to appointments, treatments, billing, or general healthcare information.
Helping patients book, reschedule, or cancel appointments is a core part of the role. Accuracy and attention to detail are essential here.
Patients often feel anxious or confused. Your role is to provide clear information and reassurance, making them feel comfortable and supported.
You may be responsible for updating patient information and ensuring all records are accurate and confidential.
Working closely with doctors, nurses, and administrative staff ensures that patient needs are handled efficiently.
Checking in with patients after appointments or treatments helps improve their overall experience and builds trust.
Company: Rugiet Health
Location: Austin, TX (Remote)
One of the biggest advantages is the ability to work around your schedule. This is perfect for those balancing studies, family responsibilities, or other commitments.
Part-time work allows you to stay professionally active without feeling overwhelmed. You can contribute meaningfully while still having time for personal priorities.
Many Patient Support Agent roles do not require extensive experience. With basic training, you can quickly learn the skills needed to succeed.
About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision.
Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives.
The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency.
If you’re a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you.
What You’ll Do
Flexible Working Hours: Ideal for maintaining a healthy work-life balance
Meaningful Work: Make a real difference in patients’ lives
Remote Opportunities: Many roles can be done from home
Skill Development: Improve communication, organization, and problem-solving skills
Supportive Environment: Work with healthcare professionals and caring teams
Career Growth: Opportunity to move into full-time or specialized healthcare roles
You must be able to explain information clearly and listen carefully to patient concerns.
Understanding how patients feel and responding with kindness is essential in this role.
Managing appointments, records, and follow-ups requires attention to detail.
Patients may be stressed or confused. Staying calm and patient is key.
Familiarity with computers, scheduling systems, and communication tools is important.
What You Bring
Bonus Points If You Have
Why Join Rugiet Health?
Compensation & Perks
To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.